If you see a lower percentage leaving reviews, you may be sending the customers to a confusing Google page. Once a customer lands on the Google review page, the chances that they will actually write a review often range between 20% to 40%. This is the final conversion rate you have little to no control over, since the customer is now on Google’s website.Ĥ) Shoot for a 20% to 40% final conversion rate on Google’s review page Then look at how many of those customers actually left a review after landing on the page. Whether you use Rising Star Reviews or some other system, be sure to track how many customers actually get sent to Google’s review page. To do this, check out our section on how to get more reviews by optimizing conversion rates.ģ) Track how many customers actually land on Google’s review page Make sure you do everything you can to increase the percentage of review requests that result in a click that leads to Google’s review page. Our Google review management tool can help you automate this process, so you don’t spend too much time on it, but can still reach every customer. Most requests will not result in a review. You need to send a lot of review requests for every 1 review you actually get. Like most of marketing, getting reviews is a numbers game. The best way to handle this problem is to:ġ) Send a review request to every customerĪ very common reason business owners think their Google reviews are not showing up is simply because they have unrealistic expectations about how likely it is that a customer will be willing to take the time to write a review. This happens a lot more than anyone would like to admit. So when you ask a regular customer if they left that review they promised to write, they may be sorely tempted to just say “yes” even if that’s a little white lie. Reviewers leave reviews for multiple locationsĬustomers often have busy lives, and they simply can’t write a review for every business they ever buy from.īut most people don’t want to disappoint other people.There was a sudden spike in new reviews.Reviews were entered from the business’ device.Here are the top reasons why your Google reviews are not showing up: Keep reading below for the specific kinds of spam signals that might be causing your Google reviews to not show up.
So if your Google reviews are not showing up, there’s a good chance that’s because they have the kinds of spam signals that Google looks for. Google looks for many different spam signals to figure out if a review might violate their review policies.īut Google often gets it wrong, filtering out legitimate reviews in addition to the reviews that violate policies. In some rare cases, unscrupulous competitors try to tear down a business’ good reviews by flagging them as inappropriate to get Google to remove them.īut quite often, the reason Google reviews don’t show up is due to spam signals. Other times, Google will show a review, but only after a delay of several days.
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